Frequently Asked Questions
Everything you need to know about your CityPost cable railing project.
What is included in a CityPost cable railing kit?
Our standard kits include pre-drilled posts, top rail brackets, stainless steel cables, and all necessary tensioning hardware for a complete installation.
Are CityPost systems code compliant for residential use?
Yes, our systems are designed to meet standard IRC and IBC residential codes, featuring 3-inch cable spacing to ensure they meet the 4-inch sphere rule.
How long does shipping take for custom orders?
Most standard orders ship within 3-5 business days. Custom powder-coated finishes or specialized configurations typically arrive within 2-3 weeks.
What type of maintenance is required for stainless steel cables?
CityPost uses marine-grade 316 stainless steel which requires minimal maintenance. We recommend a simple rinse with fresh water and mild soap twice a year to prevent tea-staining.
Can I install CityPost railing myself or do I need a professional?
Our system is specifically designed for the DIY homeowner. With basic tools like a drill and a miter saw, most customers can complete their installation over a weekend.
What is your return policy on railing components?
We offer a 30-day return policy on all standard, non-customized components in their original packaging. Please note that custom-cut cables are non-refundable.